Privacy Policy

When you take the voice assessment or use the Speaking Studio, we collect the answers you choose, your email address, payment confirmation details from Stripe (we never see or store your full card number), and the transcripts and scores from your spoken practice.

SureSpoken is an AI service. When you record, your audio is sent over an encrypted connection to a speech-recognition provider (OpenAI) to be transcribed. We do not store the audio recording on our servers. The transcript and measurements (pace, filler words, pauses) are sent to an AI model provider (OpenAI, or Google as a backup if OpenAI is unavailable) to write your feedback, and coach audio is generated by a text-to-speech provider (Cartesia). These providers process the data on our behalf under their own terms.

We save the transcript, scores and feedback to your account so you can see your progress. We never sell your recordings, transcripts or personal data.

If you choose “Hear it in your own voice”, you record a short passage and agree to us creating a private AI model of your voice with our voice provider (Cartesia). It is used only to play your own improved answers back to you. It is never shared, sold or used for anyone else. You can delete it at any time in Account, which removes it from the provider as well.

We use cookies and conversion measurement tools (Meta Pixel and Conversions API, TikTok Pixel and Events API) to understand which ads lead people to SureSpoken. This can include a hashed version of your email address, your IP address and browser details.

We send account emails (receipts, sign-in links, renewal notices) and, for members, an optional daily practice reminder you can switch off in Account. If you build a plan but don’t join, we may send a reminder; every such email has a one-click unsubscribe link.

You can ask us to delete your account, transcripts and personal data at any time by emailing support@surespoken.com.